Overview

Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, we may offer you an exchange at a reduced price as a restocking fee.

To be eligible for an exhcnage, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

  • Gift cards
  • Locally made items
  • Event entry fees

To complete your return, we require a receipt or proof of purchase (if you created an account we will have this information on file, if its a gift the information of the original purchaser will be required if unaccompanied by a receipt).

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after purchase

Exchanges

All items not listed above as exempt may be exchanged or refunded in store credit as long as the above conditions were satisfied.

For online purchases we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info(at)amusengames.ca tellling us about the issue.

Gifts

If the item was marked as a gift when purchased it can be exchanged or refunded in store credit for the purchase price. Please see list of items not able to be returned/exchanged above.

Event Entry Fees

24 hours notice prior to the beginning of an event is required in order to push your ticket to a future similarly priced event or receive equivalent store credit. Cancellation less than 24 hours prior to an event starting will result in forfeiture of your entry fee. 

If we are able to fill that spot at our discretion we may offer you a refund for store credit. If we are unable to fill your spot and participation in the event included sealed product (for example a prerelease) we will provide you the included product at it’s on sale date as per the manufacturers policy. 

Need help?

Contact us at info(at)amusengames.ca for any questions related to refunds and returns.