A Muse N Games Refund and Returns Policy
Our returns policy lasts 30 days. If more than 30 days have passed since your purchase, we may offer you an exchange at a reduced price as a restocking fee.
To be eligible for an exhcnage, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Locally made items
- Event entry fees
To complete your return, we require a receipt or proof of purchase (if you created an account we will have this information on file, if its a gift the information of the original purchaser will be required if unaccompanied by a receipt).
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after purchase
All items not listed above as exempt may be exchanged or refunded in store credit as long as the above conditions were satisfied.
For online purchases we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info(at)amusengames.ca tellling us about the issue.
If the item was marked as a gift when purchased it can be exchanged or refunded in store credit for the purchase price. Please see list of items not able to be returned/exchanged above.
Event Entry Fees
24 hours notice prior to the beginning of an event is required in order to push your ticket to a future similarly priced event or receive equivalent store credit. Cancellation less than 24 hours prior to an event starting will result in forfeiture of your entry fee.
If we are able to fill that spot at our discretion we may offer you a refund for store credit. If we are unable to fill your spot and participation in the event included sealed product (for example a prerelease) we will provide you the included product at it’s on sale date as per the manufacturers policy.
Day Camp 2022 Registration Cancellation Policy
We adhere to all public health orders and in the event we need to cancel due to public health orders camp registration will be fully refundable.
Full refund within 24 hours of registering – please email us as soon as you realize you need to cancel your registration.
Cancellations received prior to May 31st will receive a full refund minus an administration fee of $40/camp/child.
Cancelations received June 1st, or later, but at least 2 weeks prior to the start of camp will receive a 90% refund minus the $40 administration fee. (for example a half day camp registration of $240 would receive a refund of $240-($24+$40)= $176)
Cancelations received within 2 weeks of the start of camp may receive the above refund in the case where we are able to fill their spot from a waitlist. If we are unable to fill their spot they will be provided with store credit in the amount of 90% of registration fee minus the $40 administration fee.
Cancelations received less than 72 hours before the start of camp are not eligible for a refund. In the event we are able to fill the spot on such short notice we may choose to provide a credit on a giftcard usable on anything in store.
Taxes are not included in any of the above prices or calculations but will be calculated at time of processing.
Contact us at info(at)amusengames.ca for any questions related to refunds and returns.