Frequently Asked Questions
Last Updated September 17, 2021
Q – Can I shop physically inside the store?
YES!!! our current hours are Tuesday-Thursday 11am to 6pm, Friday & Saturday 11am to 10pm.
We are still offering curbside pickup and delivery options as well and we have done our best to ensure that all in-stock inventory is correctly listed in our online shop.
Q – When will you be hosting instore events/play again?
NOW!! effective Sept 17, 2021 instore play is resuming. Masks and proof of vaccination are required in order to participate. We will be adding more events on a regular basis so check back frequently. Currently the majority of events will be Friday and Saturday evenings. If there is a specific game you would like to see us host please reach out to us and let us know.
Q – How does Curbside Pickup work?
If you are coming for curbside pick-up, pull into our parking lot on the North side of the building (don’t turn at the mural, drive past the front door and turn left into parking lot). Call us to let us know you have arrived and what vehicle you are in. If you are on foot call us and we can bring your package to the front door if you don’t want to come in.
You can place an order in advance and simply pickup when you arrive.
Curbside Pickup is available Tuesday through Saturday 11am to 7pm.
Instore pickup is available during regular store hours.
Q - How does home delivery work?
We use a local courier company to complete home deliveries after the same day delivery cut off of 4:30 pm. We usually have them do one pickup and then complete the deliveries. If you need to make special arrangements for a specific time please call the store to make sure we can accomodate.
Drivers will call to confirm you are home and when they arrive. Please ensure the phone number you include in the shipping address is the number of the person who will be receiving the package at that address.
Q – How can I tell when my package will be ready for Pickup?
If you’ve purchased through the website you’ll receive an email indicating that your order is being processed.
Once your order is ready for pickup, you’ll receive a second email that your order is complete.
You do not need to make an appointment simply come pick up your order in store or curbside.
Q – How long does it take to process an order?
Normally we process orders during regular store hours.
We are usually able to process overnight orders to have them ready for pickup by 1pm the following business day. (ie order placed at 10pm Thursday would be ready by 1pm Friday)
Throughout the day we are typically able to process orders in under 15 minutes once payment has been completed. (please note etransfers from Credit Unions can take up to an hour to come through.)
Q – How do I select Curbside pickup, Home delivery, or request a shipping quote?
Once you’ve added items to your cart you can see your options for curbside pickup, home delivery, or to request a shipping quote listed below your subtotal in your cart.
Q - How can I pay for my order?
You can pay in person by credit, debit, cash or giftcard.
We also provide the following contactless options:
-Credit Card via Webstore
-E-Transfer via Webstore, or Telephone Order. (the email address to send e-transfers to is info(at)amusengames.ca we are set up for automatic deposit no password is needed)
-A Muse N Games Gift Card (enter your gift card number in the order notes, if you know the balance on your giftcard won’t cover the full order you can etransfer the difference or purchase additional giftcards in a separate order.)
We do not currently accept PayPal.
Please note we are NOT able to process credit card orders over the phone.