Frequently Asked Questions

Last Updated March 25, 2022

Q – Can I shop physically inside the store?

Absolutely! Our current hours are Tuesday-Thursday 11am to 7pm, Friday & Saturday 11am to 10pm, and Sunday 11am to 4pm.

Masks are required in store at all times.

We continue to offer curbside pickup and delivery options as well and we have done our best to ensure that all in-stock inventory is correctly listed in our online shop.

Q – When will you be hosting instore events/play again?

Effective February 9, 2022 in store play has returned.
At the moment we are offering scheduled events.  We are looking to bring back a revised version of open play sometime in Q2 2022.

Proof of vaccination and masks are required for all in store play.

Q – How does Curbside Pickup work?

In store pickup is available during regular store hours.

Curbside Pickup is available Tuesday through Saturday 11am to 7pm.

If you are coming for curbside pick-up, pull into our parking lot on the North side of the building (don’t turn at the mural, drive past the front door and turn left into parking lot). Call us (204-415-1112) to let us know you have arrived and what vehicle you are in. If you are on foot call us and we can bring your package to the front door if you don’t want to come in.

You can place an order in advance and simply pickup when you arrive.

 

Q - How does home delivery work?

We use a local courier company to complete home deliveries after the same day delivery cut off of 4:30 pm. We usually have them do one pickup and then complete the deliveries. If you need to make special arrangements for a specific time please call the store to make sure we can accomodate. 

Drivers will call to confirm you are home and when they arrive. Please ensure the phone number you include in the shipping address is the number of the person who will be receiving the package at that address.

Q – How can I tell when my package will be ready for Pickup?

If you’ve purchased through the website you’ll receive an email indicating that your order is being processed.

Once your order is ready for pickup, you’ll receive a second email that your order is complete.

You do not need to make an appointment simply come pick up your order in store or curbside.

Q – How long does it take to process an order?

Normally we process orders during regular store hours.
We are usually able to process overnight orders to have them ready for pickup by 1pm the following business day. (ie order placed at 10pm Thursday would be ready by 1pm Friday)
Throughout the day we are typically able to process orders in under 15 minutes once payment has been completed. (please note etransfers from Credit Unions can take up to an hour to come through.)
If you are placing an order overnight for pickup between 11am and noon, please call ahead to confirm that it’s ready for pickup if you have not received the email saying that your order is ready for pickup. 

Q – How do I select Curbside pickup, Home delivery, or request a shipping quote?

Once you’ve added items to your cart you can see your options for curbside pickup, home delivery, or to request a shipping quote listed below your subtotal in your cart.

Q - How can I pay for my order?

You can pay in person by credit, debit, cash or giftcard.

We also provide  the following contactless options:

-Credit Card via Webstore
-E-Transfer via Webstore, or Telephone Order. (the email address to send e-transfers to is info(at)amusengames.ca we are set up for automatic deposit no password is needed)
-A Muse N Games Gift Card (enter your gift card number in the order notes, if you know the balance on your giftcard won’t cover the full order you can etransfer the difference or purchase additional giftcards in a separate order.)

We do not currently accept PayPal.

Please note we are NOT able to process credit card orders over the phone.

Q - Do you ship outside of Canada?

Certian products that we carry aren’t allowed to be sold outside of Canada.
Otherwise, if there is a specific product you’d like to purchase and have shipped outside of Canada, please use the chat feature on the webpage, and provide the items, your full mailing address, and a means to contact you if you don’t have a facebook account.
We will get a shipping quote for the product to your location, and then you can decide if you would like to continue with the purchase.
Shipping quotes requested outside of regular business hours will be provided the following day.

Q - Where are you located?

We are now located at 576 Wall Street, Winnipeg Manitoba R3G 2T3.

We’re a couple of doors off Portage Avenue, and across the street from M3 College & Barnhammer Brewing.

Q - Do you have parking?

On the north side of the building we have a 10 car parking lot. Additionally there is ample parking on Wall Street.

Please Do NOT Park at the rear of the building. That is a private lot, and you may be towed. 

North Side of building has a loading dock. You are good to park in that lot.
Rear of building has a set of stairs leading to a non-descript black door, not good for parking. 

Q - Do you sell Magic, Flesh and Blood, or Star Wars Destiny Singles?

Yes, but at this time we don’t have them listed online. We’re hoping to rectify that by the end of 2022. In the mean time you can send lists through our Chat on this page, or via email to info(at)amusengames.ca