Frequently Asked Questions

Last Updated December 6, 2020

Q – Can I shop physically inside the store?

A – Yes, instore shopping has resumed. We are limiting shopping to 1 household/group at a time up to a maximum of 4 people. 

We are still offering curbside pickup and delivery options as well and we have done our best to ensure that all in-stock inventory is correctly listed in our online shop.

Q – How does Curbside Pickup work?
If you are coming to pick-up, when you arrive, please call the store from your vehicle. We’ll bring your package out to your car.
If you are coming between 3:30-5:30 Monday to Friday, there is no parking on Portage. Please come to the rear of the building and call from there.
If you are on foot/bike, call or ring bell, and please stay 6 feet back from the door, we’ll put your purchase out in a box for you to pick up from the box. (Please leave the box so we can continue to reuse it.) [Unless you really need the box.]
If you do not have a phone, please ring the bell, and be patient as we make our way to the door to assist you. Please stand 6 feet back from the door so we can socially distance while assisting you with your pickup.
Curbside Pickup is available daily now through the 23rd from 11am to 6pm, and from 11am to 4pm on the 24th.
Q - How does home delivery work?

Short answer – We normally attempt deliveries after 6pm.

Long Answer – Typically, we complete home deliveries after 6pm once we’ve completed curbside pickups. We will call you when we’re building our route for deliveries and try to give you an approximate window when we plan to be attempting your delivery. When we deliver we will ring your doorbell to advise that we have delivered, and be on our way. If you do not have a door bell, do not want us to ring your door bell, etc. Please advise us of this when we make the phone call to confirm that you’re going to be home. Please note that deliveries can happen as late as 10:30pm, especially in the free delivery zones. If you need an earlier delivery please specify when ordering or when we call you, we can arrange to deliver at a different time but this may mean we aren’t able to offer same day delivery.

Q – How can I tell when my package will be ready for Pickup?

If you’ve purchased through the website you’ll receive an email indicating that your order is being processed.

Once your order is ready for pickup, you’ll receive a second email that your order is complete.

You do not need to make an appointment simply follow the steps outlined in the question How Does Curbside Work

Q – How long does it take to process an order?

Normally we process orders between 11am-6pm on days where we’re also open for curbside pickup.
We are usually able to process overnight orders to have them ready for pickup by 1pm the next day.
Throughout the day we are typically able to process orders in under 15 minutes once payment has been completed. (please note etransfers from Credit Unions can take up to an hour to come through.)

Q – How do I select Curbside pickup or Home delivery?

When you’re ready to check out, after you’ve entered your address and postal code, your options for curbside pickup and home delivery will appear. 

Q - How can I pay for my order?

During the current Code Red, while instore shopping is suspended, we are providing  the following contactless options:

-Credit Card via Webstore
-E-Transfer via Webstore, or Telephone Order. (the email address to send e-transfers to is info(at)amusengames.ca we are set up for automatic deposit no password is needed)
-A Muse N Games Gift Card (enter your gift card number in the order notes, if you know the balance on your giftcard won’t cover the full order you can etransfer the difference or purchase additional giftcards in a separate order.)

We do not currently accept PayPal.

Please note we are NOT able to process credit card orders over the phone.

Q – When will you be hosting instore events/play again?

We anticipate being able to host some form of in store play at some point in 2021. Specifically when depends on the health status of the province, and the state of the COVID19 vaccine rollout.